Frequently Asked Questions
When will my order ship?
Most orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has shipped, you’ll receive a tracking link via email so you can follow your package’s journey.
What is your return policy?
We accept returns within [X] days of delivery for unworn items in their original packaging. Please note that certain limited-edition or final sale items may not be eligible for return.
How do I start a return or exchange?
To initiate a return or exchange, please contact our client services team at [support@yourdomain.com]. We’ll guide you through the process.
What materials are used in your designs?
Our collections are crafted with thoughtfully sourced natural elements such as shells, pearls, and mother-of-pearl, accented with fine metals and gold-plated details. Each piece is unique and may show natural variations that enhance its beauty.
How should I care for my jewelry?
We recommend storing your pieces in a cool, dry place and avoiding prolonged exposure to water, perfumes, and lotions. A gentle wipe with a soft cloth will help preserve their natural luster.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment secure?
Yes. All transactions are encrypted and processed securely through trusted payment providers.
Do you offer gift packaging?
Yes. Every order arrives in signature La Sirène packaging, suitable for gifting. Additional gift wrapping options may be available at checkout.
Can I request a custom piece?
La Sirène was born from the art of creating bespoke, one-of-a-kind designs, and from this foundation we’ve expanded to offer our most beloved collections. For those seeking something truly unique, L’Atelier La Sirène offers a private bespoke experience—where your vision is shaped into reality through a personalized consultation. Click the L’Atelier La Sirène link at the top of the homepage to begin your journey.
How can I contact La Sirène?
For any questions, please reach out to us at [support@yourdomain.com]. Our client services team is happy to assist.